Euro Pet Adventures

FAQ's

Is the vehicle equipped with a variety of crates? 

We have XL & XXL crates and smaller dogs / cats can share a crate.

How many pets travel in the vehicle?

A maximum of 5 pets will travel at any one time.  This is legislation we have to adhere to.

When do you travel and how long does it take?

We travel at least once a month.

The journey from UK to Portugal usually takes 3 days (over 2 nights) including stops in France and Spain.

How do you cross the channel?

We use either the Euro Tunnel or the ferry to cross the channel. This depends on time of year and availability.

How are the pets cared for overnight?

The pets are never left alone, we travel with 2 drivers so that someone is always available to care for the pets. 

The drivers sleep in the transport with the pets.

Do you have climate control and air conditioning?

We have both of these to ensure the safety and comfort for all pets on board.

Do you have CCTV?

The vehicle is equipped with CCTV so we can always see the pets on board.

How often do you stop for comfort breaks?

We stop regularly for comfort breaks so the animals can walk and have a stretch.

It is also at these break times that they have breakfast, lunch or dinner depending on your instructions.

Do you provide food?

We prefer that you provide us with the food that your pet is used to.

However if required, and you let us know in advance, we can assist.

How much does it cost?

Please submit a contact form or email us with all the requirements for your pet's journey. We will respond with a full costing.

Once you confirm the service, we require a 50% deposit to be paid, with the balance to be paid 14 days prior to collection.

Do you offer bespoke trips?

We are able to accept bespoke requests to other countries within the EU and across the UK. 

Please contact us for more information.

What are the requirements for my pet to travel?

- Vaccinated with documents

- Travel paperwork or valid EU passports

- Microchipped with documents

- Any additional country specific entry requirements must be checked and completed.

 

IMPORTANT: As a non-commercial movement it is a legal requirement that the owner(s) must be travelling within 5 days of their pet(s) crossing the border. We will need to provide proof of this at the border control when travelling with your pet(s). 

The proof needs to be a copy of flight/train/ferry tickets in the owner(s) name.

 

Please note that without any of the above documentation we will not be able to transport you pet(s).

If you have a question we haven't covered, please feel free to contact us